Squirrel Cloud FOH Application Launch Issue on Windows 10 Devices After Microsoft November 2024 Update
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Identified - We have identified an issue with the Squirrel Cloud POS Windows FOH app where it fails to launch on Windows 10 devices after being closed. This problem stems from a Microsoft Windows update, KB5046613, released by Microsoft on November 12, 2024. Windows 11 devices do not appear to be affected by this Microsoft update.
Microsoft has been informed of this issue through global forums, and we are awaiting their response regarding a resolution.
Immediate Steps for Customers
If you encounter this issue, please contact Squirrel Support for assistance in removing the problematic update.
Alternatively, steps for those with customer IT staff managing Windows updates:
1. Verify the Problematic Update
• Navigate to Windows Update > View Update History > Uninstall Updates and locate KB5046613.
2. Uninstall the Update
• Select and uninstall KB5046613.
• Restart the device.
• Allow Windows to fully load, then attempt to launch the Squirrel Cloud FOH app.
3. Pause Windows Updates
• After uninstalling the update, pause Windows Updates to prevent automatic reinstallation. We recommend pausing updates for at least two weeks while waiting for Microsoft’s resolution.
Long-Term Solution
We are exploring options to remotely upgrade Squirrel Windows terminals to Windows 11 as a contingency plan in case a Microsoft patch is delayed. We will share updates as soon as they become available.
Thank You for Your Understanding
We appreciate your patience as we work with Microsoft to resolve this issue. Your cooperation is invaluable, and we are committed to ensuring minimal disruption to your operations.
Nov 15, 2024 - 11:59 PST
Microsoft has been informed of this issue through global forums, and we are awaiting their response regarding a resolution.
Immediate Steps for Customers
If you encounter this issue, please contact Squirrel Support for assistance in removing the problematic update.
Alternatively, steps for those with customer IT staff managing Windows updates:
1. Verify the Problematic Update
• Navigate to Windows Update > View Update History > Uninstall Updates and locate KB5046613.
2. Uninstall the Update
• Select and uninstall KB5046613.
• Restart the device.
• Allow Windows to fully load, then attempt to launch the Squirrel Cloud FOH app.
3. Pause Windows Updates
• After uninstalling the update, pause Windows Updates to prevent automatic reinstallation. We recommend pausing updates for at least two weeks while waiting for Microsoft’s resolution.
Long-Term Solution
We are exploring options to remotely upgrade Squirrel Windows terminals to Windows 11 as a contingency plan in case a Microsoft patch is delayed. We will share updates as soon as they become available.
Thank You for Your Understanding
We appreciate your patience as we work with Microsoft to resolve this issue. Your cooperation is invaluable, and we are committed to ensuring minimal disruption to your operations.
Nov 15, 2024 - 11:59 PST
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Status: Squirrel Cloud POS Services
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Reports
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Degraded Performance
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Major Outage
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Scheduled Maintenance
Upcoming scheduled maintenance notice – New App Version
Nov 25, 2024 01:30-03:30 PST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 12, 2024 - 17:08 PST
Nov 12, 2024 - 17:08 PST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 19, 2024 - 01:30 PST
Nov 19, 2024 - 01:30 PST
Scheduled -
Upcoming scheduled maintenance notice – New App Version:
We want to inform you for our upcoming scheduled maintenance activity. This maintenance is scheduled for 25th Nov 2024 between 1:30 am PST and 3:30 am PST.
During this maintenance period, our technical team will be working diligently to ensure the seamless operation of our Cloud POS Platform. While these improvements are implemented, you may experience temporary unavailability of the platform. If your business operates during these hours, your system will automatically switch to offline mode during the maintenance window.
Action is required from your end for this maintenance. You will need to update your application to FOH App Store latest version. Please check out this article for instructions on how to update your app:
https://help.squirrelsystems.com/s/article/Version-Update-Cloud-POS
The update will involve updates to the API Service, Back Office (BOH) and Front of House (FOH) modules.
We appreciate your understanding as we continue to enhance your Squirrel Systems experience. If you have any questions or concerns, please do not hesitate to reach out to your dedicated Squirrel representative.
Nov 12, 2024 - 17:05 PST
We want to inform you for our upcoming scheduled maintenance activity. This maintenance is scheduled for 25th Nov 2024 between 1:30 am PST and 3:30 am PST.
During this maintenance period, our technical team will be working diligently to ensure the seamless operation of our Cloud POS Platform. While these improvements are implemented, you may experience temporary unavailability of the platform. If your business operates during these hours, your system will automatically switch to offline mode during the maintenance window.
Action is required from your end for this maintenance. You will need to update your application to FOH App Store latest version. Please check out this article for instructions on how to update your app:
https://help.squirrelsystems.com/s/article/Version-Update-Cloud-POS
The update will involve updates to the API Service, Back Office (BOH) and Front of House (FOH) modules.
We appreciate your understanding as we continue to enhance your Squirrel Systems experience. If you have any questions or concerns, please do not hesitate to reach out to your dedicated Squirrel representative.
Nov 12, 2024 - 17:05 PST